Kelo88 Privacy Policy — Your data, our responsibility

Kelo88 believes your personal data belongs to you. We only collect information that is genuinely necessary to deliver our services — nothing more, nothing unnecessary.

The purpose of this Privacy Policy is to be clear with you — what data we collect, why we collect it, and how we use it. Kelo88 follows international data protection standards and is committed to respecting your privacy.

By registering on or using Kelo88, you agree to this Privacy Policy. If any part of this policy is unclear, please contact us before you start using the platform. We are always committed to full transparency.

Kelo88 collects three types of information — what you provide directly, what is generated through your use of the platform, and what comes from third parties. The reason for collecting each type of data is clearly stated.

• Information you voluntarily provide during registration is collected directly.
• Some technical information is collected automatically while you use the platform.
• Limited information is received from mobile banking providers for payment verification.
• If you log in via social media, basic profile information may be retrieved from that platform.

Kelo88 uses your information only for specific, legitimate purposes. Your data is never sold for advertising, shared with third parties for commercial gain, or used beyond its stated purpose.

We analyze usage data to improve your gaming experience. For example, understanding which games you prefer may allow us to tailor promotional offers accordingly. This analysis is conducted securely and with your identity kept anonymous.

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions.
• To provide customer support and resolve complaints.
• To send you relevant bonuses, promotions, and offers.
• To prevent fraud, money laundering, and illegal activity.
• To meet legal obligations and prepare regulatory reports.
• For technical improvements and bug fixes on the platform.

Kelo88 stores your data in secure, internationally certified data centers. These facilities operate under 24/7 security monitoring and the highest technical safeguards available. Your data is stored in encrypted form at all times.

Your data is retained for as long as your account remains active. After account closure, certain information may be kept for a defined period due to legal obligations. Once that period expires, the data is securely deleted.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: up to 7 years (as required by law).
• KYC verification documents: 5 years after account closure.
• Customer support conversations: 2 years.
• Logs and technical data: retained for up to 1 year.

Kelo88 never sells your data. In certain situations, limited information may be shared with trusted partners — solely for service delivery purposes, and nothing else.

All third parties with whom information may be shared are bound by our strict confidentiality agreements. They may only use the information for the designated purpose — any other use will be considered a breach of contract.

• Payment Providers: For transaction verification (bKash, Nagad, Rocket, Upay).
• Identity Verification Services: To complete the KYC process.
• Cybersecurity Partner: To detect and prevent fraud.
• Cloud & Hosting Services: For data storage and technical infrastructure management.
• Legal Authorities: To comply with court orders or government directives (only when required).

Kelo88 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that remember your preferences and help make the platform faster and more convenient to use.

You can disable cookies in your browser settings at any time. However, please note that some cookies are essential — disabling them may affect the functionality of certain platform features.

• A cookie consent notice is shown when you first visit the site.
• You can still use the site even if you do not consent to non-essential cookies.
• Cookie settings can be changed at any time.

As a Kelo88 platform user, you have certain specific rights. We respect these rights, and you may exercise them at any time.

To exercise any of your rights, please contact our support team. We typically respond to requests within 30 business days. Complex cases may take longer, but you will be informed in advance.

• Right to Access: You can ask us what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information under certain conditions.
• Right to Restrict Processing: In some cases, you may request that we limit how your data is used.
• Right to Data Portability: You may request your data in a structured, portable format.
• Right to Object: You may object to the use of your information for specific purposes.

Kelo88 is exclusively for adults aged 18 and over. We never knowingly collect data from or provide services to anyone under 18.

If a minor has registered by mistake and this comes to our attention, we will immediately close that account and securely delete all associated data. Parents or guardians may contact us regarding this matter.

Kelo88 protects your data using industry-leading security technology. Our security team monitors the platform around the clock to prevent any unauthorized access or data breaches.

All sensitive data is stored using AES-256 encryption. TLS 1.3 is used for all communications in transit. Passwords are never stored in plain text — only bcrypt hashes are kept. Regular third-party security audits are conducted.

• SSL/TLS Encryption — all data transfers are fully secured.
• Two-Factor Authentication (2FA) — an extra layer of protection at login.
• Real-time fraud detection system.
• Regular penetration testing and vulnerability scanning.
• Staff access to data is restricted strictly to what is necessary.
• In the event of a data breach, the affected users will be notified within 72 hours.

Kelo88 may update this Privacy Policy from time to time — when new services are introduced, regulations change, or technology improves. When that happens, the "Last Updated" date at the top of the page will reflect the change.

For significant changes, we will notify you via your registered email or mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy.

• Minor changes will be reflected on the page only.
• You will be notified by email or SMS for any major changes.
• If you do not agree to the changes, you may request to close your account.
• The support team will provide a copy of any previous version upon request.